Advocate Internal Communications Manager

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

🔥 About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.

Solace is a Series A startup founded in 2022 and backed by Inspired Capital, Craft Ventures and Torch Capital. We have a lean, fully-remote U.S. team distributed coast-to-coast.

Check out our funding announcement in the WSJ here.

🔮 About the Role

As Advocate Internal Communications Manager, you will be the frontline clinician-operator shaping the experience of the advocate team. This is a clinical, high-touch, strategic position that requires expertise in healthcare, communication, motivation, and engagement.

Reporting to the Chief Medical Officer, the Advocate Internal Communications Manager will serve as a first-line clinical expert to the advocate team, providing education and guidance to advocates and removing barriers to patient progress through a variety of synchronous and asynchronous means to ensure this team is able to serve patients with correct, up-to-date information at scale.

What you’ll do

• Serve as a first-line expert to advocates with questions about how to best serve their patients through a variety of media

• Develop a communication strategy for how to best support a growing team of advocates that enables expertise to be disseminated through educational content, FAQs, town halls, and other community resources to streamline onboarding and bolster ongoing engagement

• Work closely with advocate operations managers and other team members from product, marketing, and growth to achieve a cohesive communication strategy

• Monitor online community discussions to ensure correct information is being disseminated

• Organize and lead virtual town halls and onboarding sessions

• Ensure Solace continues to provide exceptional patient experiences

What You Bring to the Table

• Current clinical license (NP, RN, LCSW, etc.) in chosen profession

• At least 3 years of care management and/or care coordination experience; CCM certification preferred

• Leadership experience with professional communities or networks

• Proficiency with managing digital communities and/or virtual event platforms

• Strong written and oral communication skills with a knack for blending empathy with authority

• A bias toward action and creativity; comfort in a nascent, fast-moving environment

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

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