Communications Y.E.S LEARNER

Perform various administration duties

• Execute various administration duties as assigned by the relevant department as per agreed standards
• Generate and maintain the applicable records / files / reports as directed, in line with agreed standards
• Capture information onto various systems to maintain respective data base
• Responsible for the filing and/ or scanning of paperwork, when required
• Assists with query resolution & follow ups

 Governance

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio

 Minimum Requirements: Work Experience

• 1 year experience in general administration: Advantageous
• Special Requirements
• Computer Literate (MS Office)
• Must be a South African Citizen
• Must be between 18 and 30 years old
• Must be unemployed

Minimum Requirements: Education

• 3-year Diploma or Degree in Communications: Advantageous

 Behavioural Competencies Required

• Verbal-, Non-verbal and Written Communication Skills: Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out/ receiving a clear message in the intended way.
• Customer/ Service Orientation and Customer Intimacy: To demonstrate a concern for performing work of a high standard, to align service/ products with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customer, and to react appropriately to customer demands.
• Time Management: To effectively plan/schedule, coordinate and execute own program and work in accordance with business priorities.
• Performing Operational Administration: Demonstrates moderate business writing, administrative and computer skills, to draft reports, statistics, and correspondence, handle time and wage information, and to ensure accurate record keeping in accordance with relevant company procedures