Specific Responsibilities - Working in conjunction with the CEO, manage and execute all public relations and thought leadership client initiatives including elevated tactics such as PR stunts, trend reports, and partnerships
- Supervise and advise on PR and Integrated Accounts, providing strategic direction for account team execution including reviewing strategies and pitches, proposing new ways of thinking, troubleshooting, and providing council on crisis management
- Participate in client status meetings efficiently to provide strategic direction to clients and account teams
- Work with account teams to ensure long-standing and impactful relationships with clients
- Effectively balance dual expectations of clients and the agency ensuring the strength and health of accounts and the team
- Maintain high levels of team effectiveness (trust, communication, collaboration, productivity, and engagement) by fostering a supportive environment that acknowledges and balances workloads for teams and accounts, working together to reduce burnout
- Lead and focus team on achievement of goals and accountability for all client-retention efforts
- Provide account oversight and directly manage 1-3 marquee accounts
- Responsible for account workflow and monitoring of assigned account program goals through working with Account Leads to communicate priorities on a daily and weekly basis
- Provide mentorship and coaching to Account Leads in quality initiatives and accountability
- Actively listen and address challenges and successes in meeting goals, and reevaluate and recommend rescoping as necessary as well as manage renewals and upsells
- Serve as day-to-day manager and mentor to Account Executives, guiding and approving strategies, proactive pitches, news releases and other media and client-facing communication
- Own accountability for special projects such as group pitches
- Aid in onboarding new team members, ensuring internal systems and processes are communicated, understood and followed
- Monitor news cycles for ideating newsworthy story ideas and pitch angles for clients
- Oversee the development of strategic partnerships and/or thought leadership program such as speaking engagements, award submissions and targeted op-ed placements; collaborate with account teams to ideate partnerships for specific clients
- Serve as point of contact when CEO is out of office
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