Internal Communications Manager

Policy Expert – Internal Communications Manager       

🚀 We’re on a mission to make: The most successful insurance disruptor people want to stay with for life

Are you ready to transform the insurance industry with innovative technology? At Policy Expert, we are on a mission to revolutionize Home, Pet, and Motor insurance, making it clear, fair, and great value for customers. Since our inception in 2011, our breakthrough thinking and proprietary tech, have won us over 1.5 million customers and the title of the UK’s No.1-rated home insurance provider for 9 years. 🏆  

Hear from our team about what it's like working at Policy Expert ✨ 

Your Responsibilities 

Our Communications team looks after Policy Expert’s Internal Communications, Events and PR activity. As Internal Communications Manager, you’ll be a voice that connects our people with the heart of our business. Your passion, adaptability, and big ideas will be key in shaping our internal communications and driving a strong sense of community across the business. You’ll oversee our internal communications platforms, play a major part in company events and help orchestrate the flow of information to keep our teams informed, engaged, and inspired, implementing our internal communications strategy throughout the business.

Key Duties & Responsibilities

• Support the delivery of the company-wide internal communications strategy, ensuring clarity, engagement, and alignment with business priorities.
• Responsibility for the management of our company intranet. Becoming a key liaison with our provider to ensure our intranet is optimally serving the business, making enhancements and improvements, and gathering data insights. Collaborating with and supporting Power Users across multiple sites.
• Working with the business to create compelling content for internal channels that bring our company strategy and values to life, including newsletters, updates, videos, briefings, company-wide emails, and live event content.
• Work with our Head of Communications to ensure engaging, dynamic, and innovative company events including business updates and leadership conferences.
• Drive initiatives that energize our colleagues, amplify our unique culture and brand and foster a strong sense of community and belonging.
• Continuously seeking out and implementing fresh, innovative approaches to communication, leveraging new tools, platforms, and trends to keep our messaging dynamic and engaging.
• Using data and engagement insights to monitor and improve our communications approach and stay informed of industry trends and communications best practices.

Helping to manage and improve internal communications channels and processes, including but not limited to the intranet, content management systems, e-mail, videos, workshops, media, and events. 

Who are you:

We are a group of creative thinkers, dedicated to enhancing the employee experience and ensuring our company’s voice is heard loud and clear.  We brainstorm ideas, support one another, and bring innovative communication strategies to life. We value diversity, inclusion, and the unique perspectives each team member brings.

You’ll love it here if you are:

• An excellent Communicator: You have exceptional writing and editing skills and attention to detail, with the ability to curate clear, engaging messages that inspire action. You are passionate about employee engagement.
• Experienced Organiser: You’ll be used to juggling multiple topics at once and confident with driving projects forward and coordinating with stakeholders across the business. You have a proven track record of project management and event organisation in logistics and content.
• Creative Thinker: You are enthusiastic about bringing fresh ideas and creative solutions to the table, always pushing the boundaries to ensure compelling and innovative internal communications.
• Enthusiasm: You thrive in a fast-paced environment, and your enthusiasm is contagious. You bring a positive, can-do attitude to every challenge.
• Experience: You have relevant career experience in an internal communications role in an executive or junior management position, preferably in a UK-based financial services or other regulated industry.
• Tech-Savvy: You’re comfortable with digital tools and platforms, and you have experience managing internal communications channels and implementing new solutions.
• People Champion: You’re committed to fostering an environment where everyone feels heard, respected, and included, and you actively seek out diverse perspectives.
• Brand Advocate: You understand the brand tone and voice and are comfortable creating visually engaging, on-brand templates and materials.
• Adaptable: You’re comfortable with change and can quickly pivot to meet evolving needs and priorities.

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 Generous Pension contribution scheme

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot | Best Companies