Internal Communications Specialist (6277)

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Are you a strategic communicator with a passion for crafting engaging content? Join us as our Internal Communications Specialist and play a key role in shaping the voice, culture, and connectivity of our business!

This role is at the heart of keeping our people across Stores, Fulfillment Centres, and Support Offices connected, informed, and inspired. You’ll help shape a shared sense of purpose, a clear vision for the future, and a strategic focus that drives engagement at every level. By planning and creating compelling content, you'll manage and optimize all internal communications channels, always seeking new ways to enhance how we connect and share information.

Reporting to the Internal Communications, Events, and Community Manager, you’ll play a pivotal role in supporting senior stakeholders, driving key projects, and presenting at a high level. Your proactive mindset and ability to influence will be essential in ensuring our communications continue to inspire and empower teams across the business.

As our Internal Communications Specialist, you will: 

• Plan, edit, write, proofread, and distribute content across all internal communications channels.
• Create content (talking points, infographics, presentations, videos, etc.) for key events such as internal conferences, Partner Forum, Wesfarmers Annual General Meeting, store openings, end-of-year parties, team volunteering activities, and other purpose-driven events to enhance company culture and stakeholder relationships.
• Provide support for complex issues and urgent communication requests (e.g., incidents).
• Oversee all aspects of internal communications channels, including administration, content management, user experience, and system updates.
• Regularly evaluate the performance of internal communication channels and recommend improvements to boost team member engagement.
• Track and assess the effectiveness of communications channels using key metrics (e.g., engagement rates, viewership, team member feedback) and generate performance reports.
• Advise and support communications activities based on business objectives and stakeholder feedback.

Enjoy the flexibility of a hybrid working model, splitting your time between our vibrant and sustainable Chadstone office and the comfort of working from home.

About you

You are a proactive and creative communications expert with a proven ability to build strong partnerships with internal stakeholders at all levels. In your previous roles, you’ve demonstrated success in aligning communication strategies with business and cultural goals. In addition, you will have:

• A minimum of 6+ years’ experience in communications
• Tertiary qualification in communications, public relations or journalism preferred.
• Proven experience working in a retail or complex corporate environment.
• Proficiency in Microsoft office suite with experience in Adobe Creative ideal.
• Excellent communications and editing skills – interpersonal, written and presentation.
• Strong stakeholder management and negotiating skills – ability to successfully engage with a large and diverse network of internal stakeholders and external suppliers.

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

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