Investor Relations Manager

Pronto Pilates is redefining boutique fitness with premium, on-screen Pilates classes delivered in beautifully designed self-service studios. Open from 5:15am until late, our global network of studios offers convenience, quality, and community at an unbeatable price point, making reformer Pilates accessible to everyone.

About the Role:

The Investor Relations Manager will act as the primary point of contact for studio investors, ensuring effective communication and management of investor-related processes. This role involves overseeing relations for a growing portfolio of studio investors, guiding them through lease execution, providing timely updates on operational and financial performance, and addressing any concerns.

The position requires close collaboration with internal teams, including Property, Construction, Operations, Finance, and Marketing to ensure investor-owned studios achieve financial goals, maintain performance standards, and drive membership growth. The ideal candidate is highly organized, proactive, and experienced in managing multiple stakeholders in a fast-paced environment.

Core Responsibilities:

• Act as the main point of contact for a growing portfolio of studio investors; providing timely updates, addressing concerns, and ensuring a positive and seamless experience.
• Liaise with Property, Construction, Operations, Finance, and Marketing teams to ensure investor-owned studios meet operational, financial, and membership performance goals.
• Partner closely with the Property team throughout site selection, Letter of Offer (LOO), and lease negotiation processes; ensuring investors receive timely updates and documentation as sites progress.
• Coordinate with the Construction team to provide investors with regular project updates, key milestone notifications, and completion timelines.
• Develop and refine processes for onboarding new investors, managing inquiries, and delivering consistent updates to support scalable growth.
• Coordinate the preparation and delivery of monthly performance reports by working with internal teams to compile accurate, timely information.
• Ensure investor communications, reports, and systems evolve effectively as more investors join and new studios launch.
• Provide insights to senior leadership on investor sentiment and emerging trends to help align investor priorities with company objectives.
• Perform administrative and coordination tasks as needed to support investor relations and day-to-day operations.
  

Key Performance Indicators (KPIs):

These indicators define success in this role and help ensure alignment across teams and investor outcomes.

1. Investor Engagement
Build strong relationships with investors through proactive communication, consistent updates, and timely responses.
Ensure investors feel informed, supported, and valued throughout every stage of their studio journey.

2. Operational Excellence
Deliver investor invoicing, reporting, and updates that are accurate, timely, and aligned with Pronto’s internal standards.
Maintain reliable systems and workflows that ensure a seamless investor experience.

3. Studio Lifecycle Communication
Provide clear, timely communication on site selection, lease signing, construction milestones, and studio launch.
Ensure investors receive accurate and accessible performance metrics once their studio is operational.

4. Cross-Department Collaboration
Work effectively with Property, Construction, Finance, Operations, and Marketing to ensure consistent investor visibility at each project phase.
Demonstrate strong follow-through and accountability on deliverables shared between teams.

To secure an interview, you should possess the following:

• Minimum 3–4 years in investor relations, franchise management, or account/client management — ideally within the fitness, property, or franchising sectors.
• Proven ability to manage multiple investors or stakeholders simultaneously with measurable outcomes.
• Exceptional verbal and written communication skills; able to simplify complex issues into clear choices, timelines, and next steps.
• Skilled at building trust, maintaining professionalism under pressure, and addressing challenges with warmth, empathy, and composure.
• Highly organised, detail-oriented, and deadline-reliable; consistently turns ideas and plans into well-executed outcomes.
• Process-driven mindset with demonstrated ability to improve workflows, reporting systems, and investor communication frameworks.
• Strong cross-functional collaboration skills to ensure alignment and timely delivery.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable using CRM/project management tools (e.g., Notion, Salesforce).
• Calm under pressure, solutions-focused, and confident managing high-value relationships with clarity and consistency.
• Able to work Australian business hours while based remotely.

Bonus Points For:

• Background in fitness, franchising, property/development, or multi-site operations.
• Exposure to financial reporting (P&L basics, revenue share, GST).
• Experience supporting investor updates, financial summaries, or performance dashboards.

Ready to make an impact?

If you’re passionate about delivering exceptional stakeholder experiences and have a knack for keeping many moving parts in sync, this is your chance to make a lasting impact as we grow our studio network.

This is a full-time remote position, working Monday-Friday. Although this is primarily during Australian business hours, this position does require a flexible schedule between the hours of 6am and 7pm AEST to accommodate for US crossover and Perth time zone differences.