This is a remote position.
A global B2B SaaS leader is seeking a skilled and strategic full-time Remote Client Communications Manager to strengthen client communications and support the success of international B2B technology clients. You will have 2 - 5 years of experience in client relations, customer success, or communications roles.The organisation delivers innovative sales solutions focused on revenue growth, market expansion, and sustainable performance.
This role suits a client communications professional with strong leadership skills, excellent interpersonal ability, and a passion for delivering service excellence in a fast-paced, global environment.
Responsibilities:
- Serve as a key point of contact for client communications via email and Slack.
- Acknowledge and respond to client queries promptly and professionally.
- Support client onboarding processes, ensuring a smooth and positive start to engagements.
- Schedule, participate in, and lead regular meetings with clients to discuss projects, updates, and any concerns.
- Draft clear and concise recap emails after client meetings, summarizing key points, decisions, and action items.
- Coordinate between clients and internal departments, directing client requests to appropriate teams and following up for timely resolution.
- Distribute personalized weekly reports to clients, maintaining transparency and ongoing communication
- Review and analyze weekly reports for your region to identify trends, challenges, and opportunities.
- Share insights and feedback internally to inform team discussions and strategic decisions.
- Manage a dedicated Docsend space for clients, ensuring organised and easy access to reports and documents
- Support the Client Relations team by helping set priorities, sharing guidance, and promoting excellent client service.
- Assist in overseeing the Reports team, ensuring accurate and timely client reporting.
- Contribute to developing processes and improvements to enhance communication efficiency and client experience.
- Monitor team performance and provide feedback and coaching as needed.
Requirements
- 2 - 5 years of experience in client relations, customer success, or communications roles.
- Background in managing client relationships and ensuring client satisfaction and retention.
- Strong verbal and written communication skills.
- Ability to work independently in a remote setting and handle multiple projects simultaneously.
- Solid problem-solving and analytical abilities, with attention to detail.
- Familiarity with communication tools (e.g., Slack, email), CRM systems, and document management platforms like Docsend.
- Experience in B2B environments, particularly in technology or professional services, is a plus.
Benefits
- Join a global, fast-paced team dedicated to innovation and client success.
- Work with diverse clients and industries around the world.
- Enjoy the flexibility of fully remote work.
- Be part of a company that values collaboration, growth, and impact.