Communications Specialist

Dealership:

Lithia & Driveway | Communications Specialist

The Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications.  They will be responsible to ensure one contact resolution to both our internal and external customers. 

Location: Remote, PST

Compensation: $20.50/hr

Responsibilities

Communications

• Acts as a subject matter expert to effectively partner with shared services teams to achieve desired outcomes by clarifying needs, providing appropriate solutions, and performing root cause analysis
• Be an exceptional problem solver by maintaining knowledge of the automotive industry and be able to use multiple systems and applications interchangeably to resolve issues efficiently
• Uses systems to document and escalate questions as needed following the appropriate processes

Customer Service Performance Standards

• Resolve customer (both internal and external) issues regarding payment issues, inventory questions, funding questions, banking inquiries and general customer concerns by phone, email, chat, social media or in person
• Create a sense of on delivering and achieving results based on appropriately high standards and measures
• Assist in creating and updating solutions for our knowledgebase systems to be used for training and information purposes
• Actively contributes to delivering, maintaining, and improving procedures and processes to increase customer satisfaction

Performance

• Meet performance objectives of the Quality Assurance program to ensure excellent service to our business partners and customers
• Accomplish long-term objectives that are in alignment with the overall company’s vision and strategies
• Prioritize tasks and resources to accomplish assignments efficiently and strategically
• Establish and maintain positive working relationships with dealerships, peers, management, and coworkers

Skills and Qualifications 

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Associates degree preferred but not required
• At least 2 years of related work experience
• A background in banking, finance or accounting

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.