Director, Corporate Communications

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

Job Summary

Candescent, a dynamic fintech innovator, is seeking a strategic and hands-on Director / Senior Director of Corporate Communications. This role is pivotal in shaping and amplifying our brand narrative across multiple channels and audiences, with a scope that includes internal / employee communications, public relations, executive communications, thought leadership, industry analyst relations, social media and website.

The ideal candidate is an ambitious professional eager to drive growth and elevate Candescent's presence in the fintech landscape, and capable of managing workload and prioritizing deliverables for their team in a fast-paced start-up style environment.

Key Outcomes and Deliverables:

• Strategic Communications Leadership: Work as a key member of the Marketing team, partnering to develop comprehensive communication strategies that align with Candescent's business objectives and promote brand reputation across a variety of audiences.
• Brand Creation: Champion and build out this new company’s brand narrative by connecting heritage to future, bringing our positioning to life, and delivering the brand voice/personality
• Executive Communications: Support C-suite executives with speech writing, presentations, and messaging that conveys vision and drives stakeholder engagement.
• Public and Media Relations: Lead corporate PR strategies and execution. Build and maintain relationships with business, banking, financial, technology and fintech trade media and key industry influencers. Must be exceptionally strong in media relations and media strategy. Serve as communications point person for financial and crisis communications.
• Internal Communications: Foster a cohesive internal culture by delivering clear and engaging communications that resonate with employees at all levels.
• Thought Leadership: Identify and develop opportunities for Candescent to contribute to industry conversations through research, whitepapers, webinars, and speaking engagements. candescent.com Drive a long-term, proactive thought leadership campaign that elevates our brand as a leader in fintech and digital banking.
• Industry Analyst Relations: Establish and lead analyst relations program to introduce and position Candescent’s brand with analyst community. Build relationships with key firms to shape perception and secure inclusion in industry evaluations.
• Alliance and Partner Communications: Work with select clients on joint announcements, leading communications strategy, key messaging and activation across multiple channels.
• Social Media Strategy: Oversee development and implementation of social media content development and campaigns that reflect the company's voice and engage target audiences.
• Team and Agency Management: Lead, mentor and manage a small internal team and coordinate with external agencies and contractors to ensure consistent and effective communication efforts.
• Measurement and Reporting: Utilize data analytics to measure the success of efforts, report out, and adjust strategies / tactics as appropriate.

Minimum Qualifications and Experience:

•  Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
• 7+ years of experience in corporate communications, preferably within fintech, SaaS, or high-growth B2B environments.
• Exceptional writing and storytelling skills, with the ability to translate complex concepts into clear messages.
• Track record of developing strategic, impactful communications plans across earned, owned, and paid that align with business priorities.
• Proven experience with both internal and external communications. • Experience engaging with and counseling senior executives; navigating nuanced, global organizations; and fostering collaborative decision-making among senior stakeholders.
• Strong media relations experience; established contacts in business, banking, financial and trade media. • Demonstrated ability to effectively manage teams and external contractor / agency resources.
• Ability to multitask and operate with flexibility in a fast-paced environment to meet tight deadlines. Preferred Distinctions
• Experience in fintech, SaaS, or high-growth B2B environments • Experience with change management communications and environments
• Experience in high-stakes brand reputation management and aggressive profile raising
• Experience in private equity backed company candescent.com

Working Style & Culture Fit

We are a performance-driven, values-anchored team that values curiosity, clarity, and creative thinking. Success here requires strategic agility, a test-and-learn mindset, and the ability to elevate a brand through both data and emotion. The ideal candidate thrives in a fast-paced environment and is proactive, adaptable and passionate about driving results to make a meaningful, measurable impact

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.