Interim Associate Director of Communications & Media

CLASSIFICATION/STATUS: Full Time, 40 hours, Exempt, Temporary Role (ASAP – October 2025)

WORK LOCATION: Hybrid, Must be Massachusetts-Based

                                  (travel may be required for meetings, training, role/tasks, events within the New England states)

DEPARTMENT: CSD – Communications & Media

REPORTS TO: Director of Client Services Delivery

JOB LEVEL: 5 - Associate Director

AREAS OF OVERSIGHT: Leading the Communications & Media team, Client & Internal Digital Media Management, Public Relations, Media Buying & Campaign Execution

SUPERVISORY RESPONSIBILITIES: 2.5 FTEs - Communications Manager, Digital Media Manager, Senior Communications Support

WHO YOU ARE: 

YOUR ROLE & IMPACT AT ASG

As part of a purposeful team at ASG, an integrated marketing agency that powers progress for corporations, nonprofits, government agencies, and the communities they serve, the Interim Associate Director of Communications & Media will play a pivotal role in shaping and leading the agency's marketing efforts. The Associate Director will be responsible for managing and developing a talented Communications & Media team, driving strategic initiatives, and ensuring exceptional execution of marketing campaigns that align with ASG's mission and values. The ideal candidate will bring substantial experience in leading communications & media teams, preferably within an agency setting, and possess a deep understanding of all facets of marketing including public relations. This individual will provide innovative solutions, foster team collaboration, and deliver measurable results that advance ASG's goals and client success.

YOUR RESPONSIBILITIES

• Lead the Communications & Media Team through innovation, collaboration, and creativity; develop and implement department policies, procedures, and key offerings.
• Lead the development of internal tools, including industry metrics database, project and task trackers, and department guides.
• Build branding, and integrated communications & media knowledge and education regularly through workshops, research, and seminars, and share best practices and local communications & media tactics with team members
• Hire, train, and develop the Communications & Media Team, continuously mentoring and coaching team members to meet their career growth plans.
• Identify new avenues for communications & media and growth opportunities in projects and services, meeting department KPIs on monthly, quarterly, and/or yearly basis
• Design and implement integrated media buys for both ASG and clients; use analytical tools to test, measure, and modify campaigns as needed
• Develop and execute PR strategies, including media relations, reputation management, and crisis communications
• Acquire a thorough understanding of client needs and take action to ensure clients are satisfied and retained, with a 90% or above client satisfaction rate
• Ensure complete and timely management of individual project timelines, budgets and expenses, staying within agreed upon parameters
• Analyze campaigns and compile reports for clients that include clear recommendations and plans for revising communications & media strategies
• Oversee creation and development of content for integrated marketing projects, with a focus on assets intended for digital and online streaming platforms (images, videos, blogs, audio, etc.); develop and coordinate production schedules and maintain ongoing relationships with graphic designers, mail houses, printers, photographers, and videographers
• Ensure all ASG and client media interactions foster a positive brand experience and sentiment.
• Oversee collaboration with Creative Services team to ensure message consistency in tone, voice, and character across media platforms (social media, websites, ads, etc.)
• Recommend strategic input to website building, development and optimization by supporting web development and design teams; providing guidance on communications & media-related aspects of ASG and client’s web presence
• Perform additional projects, initiatives, duties, responsibilities for any area throughout ASG while demonstrating flexibility and adaptability, for the overall success of the organization as directed by the Director of Client Services Delivery and/or their designee(s).    

YOUR MINIMUM QUALIFICATIONS

• Bachelor’s degree in Marketing, Communications, Business, or a related field from an accredited institution; MBA or advanced specialty degree is a plus.
• 7+ years of experience as an employee in integrated marketing, business operations, and managing deliverables for organizations with $15M+ operating budgets. Experience with national-level campaigns and public relations is a significant advantage.
• 5+ years of experience developing departmental KPIs and metrics, with a proven track record of achieving goals.
• 5+ years of direct personnel management, including performance evaluations, training, and coaching teams of 3 to 5 FTEs.
• 5+ years of overseeing client and customer portfolios valued between $1M to $3M in sales.
• 7+ years of advertising or marketing agency experience with a focus on mission-driven, community-focused outcomes, preferably in urban settings. Bilingual in English and Spanish/Portuguese is a plus.
• Strong team management skills, including empathy, patience, advocacy, and conflict resolution.
• Ability to balance organizational goals—budgeting, revenue modeling, and sustainable financial management—while supporting staff development.
• Strong experience integrating PR with digital media, community engagement, and campaign strategies
• Advanced knowledge of budgeting, forecasting, and ROI management.
• Proficiency in Microsoft Office Suite, project management tools, Google Analytics, and database management applications.
• Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences.
• Ability to bridge creative marketing with data-driven analysis, demonstrating the analytical soundness of strategies.
• Strategic management expertise, with the confidence to lead internally and externally, guiding clients, customers, employees, and consultants as needed.
• Commitment to purpose-driven marketing and achieving impactful outcomes.

YOUR COMPETENCIES AND TRAITS

• Communication: must lead with strategic communication by articulating vision, goals, and strategies to inspire and align teams and stakeholders, demonstrating exceptional clarity and influence in conveying critical information, fostering a culture of transparency, open dialogue, and effective conflict resolution, and adapting communication to drive engagement, commitment, and organizational success
• Reliability: must consistently achieve strategic goals and drive organizational success by ensuring all commitments are met with precision and timeliness, fostering a culture of accountability and excellence, anticipating challenges, and orchestrating comprehensive strategies to mitigate risks and ensure sustained performance and operational efficiency
• Quality of Work: must set and uphold the highest standards for quality by ensuring all deliverables surpass expectations, exhibiting exceptional attention to detail and precision, fostering a culture of excellence throughout the organization, and driving continuous improvement initiatives by leveraging technology and best practices to enhance overall performance and achieve strategic objectives
• Problem Solving & Decision Making:  must lead with strategic insight by addressing complex challenges with innovative, data-driven solutions, uncovering and addressing root causes, ensuring work process changes to prevent reoccurrence of errors and barriers, making high-stakes decisions with confidence in a timely manner, balancing short-term needs with long-term objectives, grounding all business decisions in data and logic, checking for biases before executing changes, and fostering a culture of critical thinking and proactive problem-solving to empower teams to navigate uncertainties and drive organizational success
• Resource Optimization: must exemplify efficient resource management by strategically optimizing budgets, time, and team capabilities, ensuring resources are allocated effectively to achieve project or departmental objectives, maximizing value and minimizing waste, continuously evaluating and adjusting resource utilization to align with organizational priorities and drive sustainable success, and proactively planning for and acquiring new resources when existing ones are insufficient to meet project demands, ensuring that the team has the necessary tools and support to achieve their goals
• Operational Excellence: must optimize operational processes and workflows for efficiency and quality, implement best practices and continuously improve, and uses performance metrics and data-driven insights to achieve superior outcomes and support organizational goals
• Strategic Leadership: must provide visionary leadership by shaping the strategic direction of the department or division, setting and communicating long-term goals and strategies that align with the organization’s vision and mission, inspiring and motivating teams to embrace the vision, fostering a culture of innovation and excellence, and anticipating future trends and challenges to position the organization to capitalize on opportunities and mitigate risks
• Team Leadership and Development: must lead and develop high-performing teams with a focus on building a positive and inclusive culture, fostering collaboration and open communication, ensuring team members are equipped with the skills and support needed to excel, investing in professional growth and development to empower individuals to reach their full potential and contribute to collective success, proactively addressing team concerns to ensure project success, holding team members accountable for their actions to ensure mistakes are not repeated, and demonstrating the ability to deliver and support difficult messaging when needed in a timely, effective, and business-minded manner
• Stakeholder Management: must cultivate and maintain strong, trust-based relationships with internal and external stakeholders, effectively balancing diverse interests to achieve mutually beneficial outcomes, demonstrates exceptional persuasion and negotiation skills to ensure stakeholder alignment with organizational goals, and proactively engages stakeholders to gather insights, foster collaboration, and drive strategic initiatives that enhance organizational success

WHO WE ARE & WHAT WE DO

ASG, established in 2013, is an integrated marketing agency that powers progress for corporations, nonprofits, government agencies, and the communities they serve. We build data-driven campaigns and community-centered engagement that reach the right people, inspire action, and improve lives. By coordinating research, creative, communications, media, a multilingual customer center, and on-the-ground engagement in a single team, ASG delivers precise targeting, rapid response, and results you can measure. From raising health-coverage enrollment by 25 percent to securing community support for clean-energy upgrades, we efficiently and transparently turn insight into impact. Clients choose ASG because we listen first, move nimbly, and stay accountable every step of the way.

ASG is a certified minority, woman and LGBTQ-owned business enterprise. Our team is also culturally diverse, and a majority of our staff are multilingual, enabling ASG to connect with key stakeholders in their native languages. ASG has received accolades such as the U.S. SBA’s Minority-Owned Small Business of the Year and recognition from the Boston Business Journal as one of Massachusetts’s 'Fast 50' growing private companies and one of the state’s most diverse employers. With ambitious growth goals, we aim to expand our offerings both operationally and geographically, so that we can continue to purposefully impact diverse communities through our integrated social marketing.

OUR PROMISE

If you are passionate about working for a growing organization that values authenticity, passion, helping others, diversity, and inquisitiveness, you will find your career rewarding and impactful at ASG. As Interim Associate Director of Communications & Media, you will be part of a dynamic team and will find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

• Base Salary: Salary range for this position is commensurate with experience, $95,000-$110,000.   
• Sick Days: Accrue sick time starting on your first day of employment. Sick time can be used for personal illness, medical appointments, or to care for an ill family member.
• Company Holidays: 12 Pre-determined Company Holidays.
• Health Plans: Choose from an array of high-quality plans for you and your family.
• Professional Development: In-house training, annual organizational retreats, and more!
• Hybrid Workplace: Enjoy a remote first workplace, with in person duties required as needed for client meetings, events, activations, other project work, and internal meetings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this position. Duties, responsibilities, and activities may change at any time with or without notice.  

ASG is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities.  By providing and supporting a work culture that fosters and builds upon diversity and its strengths, ASG will better serve our clients and communities through its services. ASG is an employment at-will organization and an equal opportunity employer committed to maintaining a work environment free from discrimination on the basis of age, amnesty, ancestry, color, creed, disability, gender, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation,  covered veteran status, national guard or reserve unit duty obligations, or any other category protected by law (“protected class status”) and in accordance with applicable federal, state, and local laws. ASG complies with applicable federal, state, and local laws governing non-discrimination in employment.

ASG participates in the E-Verify program and upholds candidates and employee rights. Additionally, ASG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, or any additional information on the content above, please contact People Operations by email at people@discoverasg.com.