Senior Manager - Corporate Communications (Health Tech)

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane. 

Job Description

The Senior Manager, Corporate Communications will play a pivotal role in managing and mitigating the impact of issues and crises on Montu and its suite of brands and stakeholder audiences. Reporting directly to the Director of Communications, this role involves developing and implementing crisis communication strategies, providing expert guidance during critical situations, and safeguarding the organisation’s reputation. The ideal candidate will possess strong communication skills, demonstrated crisis management experience, and a strategic mindset to effectively handle high-pressure situations

Crisis Strategy and Issues Management

• Develop and implement crisis communication plans and strategies that align with Montu’s organisational goals and values
• Act as an internal primary point of contact for crisis communications, coordinating responses and ensuring timely and accurate information dissemination
• Provide strategic advice and support to senior management and the Director of Communications during crisis situations
• Conduct risk assessments to identify potential risks and develop proactive communication strategies
• Work closely with key internal stakeholders on risk mitigation, prevention and management including Legal, Corporate Affairs & Patient Advocacy, Government Relations and the Risk & Compliance team

Media and Messaging

• Develop clear and concise messages for internal and external audiences during crises as part of wider crisis communications plans
• Prepare media statements and Q&As and other stakeholder communications materials
• Manage media relations during crisis events, including coordinating interviews, managing media briefings, and handling inquiries
• Build and maintain key relationships with a broad range of journalists and media outlets to support communications outcomes
• Develop and distribute communication materials for key stakeholders, including employees, patients, suppliers and partners
• Ensure consistent messaging across all communication channels

Reporting and Preparation

• Conduct crisis communication training and related exercises for internal teams and senior contacts in preparation for anticipated issues management
• Evaluate and refine crisis communication protocols based on exercise outcomes and real-world experiences
• Work with the wider Communications team to monitor media coverage and stakeholder sentiment during and after a crisis to assess the impact and effectiveness of communication strategies
• Prepare post-crisis reports and evaluations to identify key lessons learned and improve future response strategies

Qualifications

• Bachelor's degree in journalism, communications, or a related field
• Crisis communications experience (either in-house or agency, with a proven track record of success)
• Current working knowledge of media relations and communications best practices
• Ability to think critically and strategically in fast-paced environments
• Flexibility to adapt to changing requirements and priorities
• Strong organisational and multitasking abilities with experience managing multiple priorities and projects 
• Strong project management skills and ability to work with cross-functional teams to meet deadlines
• Familiarity with digital and social media platforms
• Exceptional attention to detail 
• Excellent written and verbal communication skills
• Experience working in health sector and within a regulated industry desirable
• Experience working in a multi-brand environment desirable

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhance your home office with our work from home equipment allowance benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

#LI-NL1

#LI-REMOTE

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.